Hotshot Imaging Products

Can I order after the deadline:
The Memory Mate Coupons expire on the event deadline but you may continue to order after the deadline for several months - but you will not be able to use the Memory Mate Coupon. Once the galleries expire they cannot be put back online. Return to Top

What do I do if I lose my Memory Mate Coupon?
Up until the date the coupon expires, you can call our office at 530-621-0400 Monday to Friday, 9am to 5pm and we can look up your coupon number. If your coupon expires on a weekend day, call our office that Monday and we'll look up your coupon number for you and extend the coupon one day. Return to Top

Do I have to use my Memory Mate Coupon for a Memory Mate?
No, you may use it as a $ credit towards ANY product or package you want. Of course - If you use your coupon on other products you will not get a Memory Mate. Return to Top

Do I need to place an order - or do I get my "league included" photos automatically?
If you do not place an order you will not receive ANY products. You must place an order even to get your "league included" photos. *Please note: Not all leagues offer pictures as part of the registration. Return to Top

Can I change my order after I hit submit?
No. Orders cannot be changed after they are submitted. Return to Top

I can't find my photos... what can I do?
Call our office at 530-621-0400 Monday to Friday, 9am to 5pm and we can point you in the right direction. Return to Top

I am having trouble viewing the images or placing an order... what can I do?
Call our support line at 1-877-688-7427. They will help you with the ordering process. Return to Top

I never got a Memory Mate Coupon - what do I do?
Check with your coach: We issue a coupon for each child shot and hand them to the coach to distribute after the shoot. If the coach doesn't have the coupon call our office at (530) 621-0400 Monday - Friday & we can look up their code. Note: If your child was NOT shot on picture day they do NOT get a photo coupon. If they are shot on a makeup day they will get a coupon at that time. Return to Top

Can I apply more than one Memory Mate Coupon on an order?
You may ONLY use more than one Memory Mate Coupon if you are ordering for more than one child. To redeem more than one coupon, enter the code for the first coupon & hit the "Redeem" button. Then enter the second coupon code and hit the "Redeem" button. Please note: Only one coupon may be entered per child - if more than one coupon is entered, your order will be cancelled. Return to Top

How do I order a photo?
Once you find your photo, you can order easily by clicking on the thumbnail-size proof of the picture you want to order. This will bring you to a shopping cart where you will fill in print size and quantity for that particular frame. Return to Top

The gallery asked for a "PIN" - what should I do?
You will be asked for a "PIN" if you do NOT have cookies enabled. To view your pictures you must enable cookies. To do this in internet explorer: Go to the "tools" menu - select "internet options" - then click "privacy" on top. You can now move the privacy tab to a lower level. If you need more help with this call our support line at 1-877-688-7427 and ask them to help you "turn on cookies". Return to Top

Can I order two different photographs as part of a package?
No. To take advantage of the package pricing, each print within a package must be of the same image. Return to Top

I tried adding photographs to my cart, but haven’t had any success. What’s going wrong?
To order through the web site, you must have cookies enabled which will permit you to use the shopping cart feature. To enable this feature in Internet Explorer, visit Tools/Internet Options/Security Settings and check the “Enable Cookies. Return to Top

What are Cookies?
Cookies are bits of electronic information that a web site can use to help make shopping online easier and to tailor and keep records of your visits to the site. We do not store personally identifiable information in your cookie. The use of cookies is standard on the Internet and many websites use them. Cookies save you time by tracking your order information so that you do not have to re-enter certain information upon every visit. Our software does not use cookies to retrieve personal information about you from your computer unless you knowingly provided such information. As a consumer, you do have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, doing so may limit your ability to fully utilize this site. Return to Top

What is the metric conversion for the photos sizes?
4x6 inches = 10x15 cm, 5x7 inches = 13x18 cm, 8x10 inches = 20x25 cm, 12x18 inches = 30x45 cm Return to Top

When should I receive my prints?
Print orders placed online will be mailed to you directly. Orders are usually printed within 24-48 hours and shipping takes 1-2 weeks. Return to Top

My prints have not arrived, what should I do?
If you have not recieved your photos three weeks from when you ordered them, please call our customer support line at 1-877-688-7427. In order to keep our shipping times low, we ask that you do not call to check the status of your order until it has been three weeks from when you placed your order. Return to Top

What if my proof is too dark or too light?
The sample image on this order form has not been color corrected, however, final prints will be lightened or darkened appropriately. Return to Top

What is metallic paper?
Metallic Paper is a specialty paper that offers a more three dimensional appearance. It produces a truly eye catching glossy print. Return to Top

What is a Memory Mate?
A memory mate is a 3x5 of the individual participant and a 5x7 photo of the team. The 2 images are on 8x10 size photographic paper. Return to Top

How will the photograph be cropped for enlargements?
As photographs are enlarged, the height/width ratio changes, so the print you receive may require cropping from the pictures' edges. Please note: Our ordering software now allows the end user (you) to crop the images on almost all the products we offer... Be sure to crop your images when you order! Return to Top

What type of process is used to print the photos?
All images are printed professionally on the highest-quality photo paper. Return to Top

Is my credit card safe to submit online? Is your website secure?
When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. Return to Top

How do I obtain permission to use photos for editorial or advertising purposes?
All images are copyright protected - editorial or advertising use is prohibited without express written permission. You should contact Hotshot Imaging using the contact information listed on the webpages to obtain permission to use the photos. Return to Top

Can I make copies of my prints or the images online?
Hotshot Imaging own the copyrights of the photographs on this site. Except as otherwise required by applicable law, you may not reproduce, distribute, modify, retransmit, or publish any copyrighted material without the express written consent of the copyright owner, including, without limitation, print or electronic reproduction, publication or any display of photography. Digital image downloads: If you purchase a "Digital Image Download" you have the right to reproduce and distribute the images for personal use only. This includes the right to print & e-mail images.