Have a question?
FOR
RAFTING QUESTION: Click HERE
Team Sports Help Line: 1-877-688-7427 (for help viewing or ordering team photos)
Misplace your coupon? Up until the date the coupon expires, you can fill out our Lost Coupon form below and we'll look it up for you. Be sure to fill out all of the fields! We will e-mail you the code to the address you provide.
Accessing
Your Proofs:
How do I order a photo?
The
gallery asked for a "PIN" what do I do?
Can I order two different photographs as part of
a package?
I tried adding photographs to my cart, but haven’t
had any success. What’s going wrong?
What are Cookies?
What is the metric conversion for the photos sizes?
When should I receive my prints?
My prints have not arrived, what should I do?
What if my proof is too dark or too light?
What is metallic paper?
What is a Memory Mate?
Image
Processing and Customer Service:
Will the photo I receive
have similar quality to the one I see in the proof on the screen?
How will the photograph be cropped for enlargements?
What type of process is used to print the photos?
Is my credit card safe to submit online? Is your
website secure?
How do I obtain permission to use photos for editorial
or advertising purposes?
Can I make copies of my prints or the images online?
| Total Sale | Shipping Charge |
| From $0 to $6.55 | $0 |
| From $6.56 to $14.99 | $3 |
| From $15.00 to $29.99 | $4 |
| From $30.00 to $59.99 | $5 |
| $60.00+ | $6 |
Can I order after the deadline:
The Memory Mate Coupons expire on the event deadline but you may
continue to order after the deadline for several months - but you
will not be able to use the Memory Mate Coupon. Once the galleries
expire they cannot be put back online. Return to Top
What
do I do if I lose my Memory Mate Coupon?
Fill our your information in the form at the top of this page, or you can do the following:
Up until the date the coupon expires, you can e-mail us with the following information and we'll send you your code:
League Name
Team Name
Division
Player Name
If your coupon expires on a weekend day, send us an e-mail and we'll look up your coupon number for you and extend the coupon one day. Return to Top
Do
I have to use my Memory Mate Coupon for a Memory Mate?
No, you may use it as a $ credit towards ANY product or package
you want. Of course - If you use your coupon on other products you
will not get a Memory Mate. Return to Top
Do
I need to place an order - or do I get my "league included"
photos automatically?
If you do not place an order you will not receive ANY products.
You must place an order even to get your "league included"
photos. *Please note: Not all leagues offer pictures as part of
the registration. Return to Top
Can
I change my order after I hit submit?
No. Orders cannot be changed after they are submitted. Return to Top
I
can't find my photos... what can I do?
Send us an e-mail at incoming@hotshotimaging.com and
we can point you in the right direction. Return to Top
I
am having trouble viewing the images or placing an order... what
can I do?
Call our support line at 1-877-688-7427. They will help you with
the ordering process. Return to Top
I never got a Memory Mate
Coupon - what do I do?
Check with your coach: We issue a coupon for each child
shot and hand them to the coach to distribute after the shoot.
If the coach doesn't have the coupon fill out the form on ths top of this page. Note:
If your child was NOT shot on picture day they do NOT get a photo
coupon. If they are shot on a makeup day they will get a coupon
at that time. Return to Top
Can
I apply more than one Memory Mate Coupon on an order?
You may ONLY use more than one Memory Mate Coupon if you are ordering
for more than one child. To redeem more than one coupon, enter
the code for the first coupon & hit the "Redeem"
button. Then enter the second coupon code and hit the "Redeem"
button. Please note: Only one coupon may be entered per child
- if more than one coupon is entered, your order will be cancelled. Return to Top
How
do I order a photo?
Once you find your photo, you can order easily by clicking
on the thumbnail-size proof of the picture you want to order.
This will bring you to a shopping cart where you will fill in
print size and quantity for that particular frame. Return to Top
The
gallery asked for a "PIN" - what should I do?
You will be asked for a "PIN" if you do NOT
have cookies enabled. To view your pictures you must enable
cookies. To do this in internet explorer: Go to the "tools"
menu - select "internet options" - then click "privacy"
on top. You can now move the privacy tab to a lower level. If
you need more help with this call our support line at 1-877-688-7427
and ask them to help you "turn on cookies". Return to Top
Can
I order two different photographs as part of a package?
No. To take advantage of the package pricing, each print
within a package must be of the same image. Return to Top
I
tried adding photographs to my cart, but haven’t had any success.
What’s going wrong?
To order through the web site, you must have cookies
enabled which will permit you to use the shopping cart feature.
To enable this feature in Internet Explorer, visit Tools/Internet
Options/Security Settings and check the “Enable Cookies. Return to Top
What
are Cookies?
Cookies are bits of electronic information that a web
site can use to help make shopping online easier and to tailor
and keep records of your visits to the site. We do not store personally
identifiable information in your cookie. The use of cookies is
standard on the Internet and many websites use them. Cookies save
you time by tracking your order information so that you do not
have to re-enter certain information upon every visit. Our software
does not use cookies to retrieve personal information about you
from your computer unless you knowingly provided such information.
As a consumer, you do have choices with respect to cookies. By
modifying your browser preferences, you have the choice to accept
all cookies, to be notified when a cookie is set, or to reject
all cookies. However, doing so may limit your ability to fully
utilize this site. Return to Top
What
is the metric conversion for the photos sizes?
4x6 inches = 10x15 cm, 5x7 inches = 13x18 cm, 8x10 inches
= 20x25 cm, 12x18 inches = 30x45 cm Return to Top
When
should I receive my prints?
Print orders placed online will be mailed to you directly.
Orders are usually printed within 24-48 hours and shipping takes
1-2 weeks. Return to Top
My
prints have not arrived, what should I do?
If you have not recieved your photos three weeks from
when you ordered them, please call our customer support line at
1-877-688-7427. In order to keep our shipping times low, we ask
that you do not call to check the status of your order until it
has been three weeks from when you placed your order. Return to Top
What
if my proof is too dark or too light?
The sample image on this order form has not been color
corrected, however, final prints will be lightened or darkened
appropriately. Return to Top
What
is metallic paper?
Metallic Paper is a specialty paper that offers a more
three dimensional appearance. It produces a truly eye catching
glossy print. Return to Top
What
is a Memory Mate?
A memory mate is a 3x5 of the individual participant
and a 5x7 photo of the team. The 2 images are on 8x10 size photographic
paper. Return to Top
How
will the photograph be cropped for enlargements?
As photographs are enlarged, the height/width ratio changes,
so the print you receive may require cropping from the pictures'
edges. Please note: Our ordering software now allows the end user
(you) to crop the images on almost all the products we offer... Be sure to crop your images when you order! Return to Top
What
type of process is used to print the photos?
All images are printed professionally on the highest-quality
photo paper. Return to Top
Is
my credit card safe to submit online? Is your website secure?
When our registration/order form asks users to enter
sensitive information (such as a credit card number), that information
is encrypted and is protected with the best encryption software
in the industry - SSL. Return to Top
How
do I obtain permission to use photos for editorial or advertising
purposes?
All images are copyright protected - editorial or advertising
use is prohibited without express written permission. You should
contact Hotshot Imaging using the contact information listed on
the webpages to obtain permission to use the photos. Return to Top
Can
I make copies of my prints or the images online?
Hotshot Imaging own the copyrights of the photographs
on this site. Except as otherwise required by applicable law,
you may not reproduce, distribute, modify, retransmit, or publish
any copyrighted material without the express written consent of
the copyright owner, including, without limitation, print or electronic
reproduction, publication or any display of photography. Digital
image downloads: If you purchase a "Digital Image Download"
you have the right to reproduce and distribute the images for
personal use only. This includes the right to print & e-mail
images.