Have a question?
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TEAM SPORTS QUESTION: Click HERE
General
Questions:
What
is your refund & return policy?
Can I cancel my order once its been placed?
What is your shipping policy? How long until I get
my order?
How much is shipping?
What is your contact information?
Can I change my order after I hit submit?
I can't find my photos... what can I do?
What is included on an Image CD? What resolution
are the photos?
Image
Processing and Customer Service:
Will the photo I receive
have similar quality to the one I see in the proof on the screen?
What type of process is used to print the photos?
How do I obtain permission to use photos for editorial
or advertising purposes?
Can I make copies of my prints or the images online?
Refund
& return policy:
Every product we carry is a custom
made product. Thus, we accept no returns and refunds. If your product
arrives damaged, please contact our Customer Service Department
so that we can promptly get you a replacement product.
Return to Top
Can
I cancel my order once its been placed?
Once a product is handed to the customer in our store or the order
is sent to the lab, it cannot be modified or cancelled.. Return to Top
What
is your shipping policy? How long until I get my order?
All print products are shipped from the lab within 2 weeks. All
Image CD orders are shipped from our office within one week. Please
allow at least an additional week for the U.S. Postal Service to
deliver to your home or office.Return to Top
How
much is shipping?
Domestic shipping is $5 and international shipping is $15. Return to Top
What
is your contact information?
Hotshot Imaging, Inc.
PO Box 1190
Lotus, CA 95651
530-621-0400. Return to Top
Can
I change my order after I hit submit?
No. Orders cannot be changed after they are submitted. Return to Top
I
can't find my photos... what can I do?
Call our office at 530-621-0400 Monday to Friday, 9am to 5pm and
we can point you in the right direction. If you rafted on the South Fork - visit HERE. Return to Top
What
is included on an Image CD? What is the resolution of the files?
Our Image CD includes all the shots of your boat at the rapid(s)
you order, plus some bonus images of scenic & "crash &
burn" shots. The resolution of the images of your boat is the
full res files exactly as they were shot in the camera - our cameras
range in resolution from 4 megapixels to 10 megapixels. All our
cameras are professional level digital SLRs. Return to Top
Will
the photo I receive have similar quality to the one I see in the
proof on the screen?
The proofs you see online are lower quality and
resolution than the actual images from which enlargements are
printed. This technology allows visitors to the web site to view
images which load up quickly, even over slow Internet connections,
while still allowing our customers to receive top-quality prints. Return to Top
How
will the photograph be cropped for enlargements?
As photographs are enlarged, the height/width ratio changes,
so the print you receive may require cropping from the pictures'
edges. Return to Top
What
type of process is used to print the photos?
All images are printed professionally on the highest-quality
Kodak Professional photo paper. Return to Top
How
do I obtain permission to use photos for editorial or advertising
purposes?
All images are copyright protected - editorial or advertising
use is prohibited without express written permission. You should
contact Hotshot Imaging using the contact information listed on
the webpages to obtain permission to use the photos. Return to Top
Can
I make copies of my prints or the images online?
Hotshot Imaging own the copyrights of the photographs
on this site. Except as otherwise required by applicable law,
you may not reproduce, distribute, modify, retransmit, or publish
any copyrighted material without the express written consent of
the copyright owner, including, without limitation, print or electronic
reproduction, publication or any display of photography. Digital
Image CD: If you purchase a "Digital Image CD" you have
the right to reproduce and distribute the images for personal
use only. This includes the right to print & e-mail images.